Terms of Use

This website presents our spa treatments, retreats, memberships and gifts, and helps you contact us. We take care to keep it accurate, but content may change or contain errors. It is general information, not a binding offer, until we confirm your booking.

All prices are in Malaysian Ringgit (RM) and are inclusive of any applicable Sales and Service Tax (SST), unless we tell you otherwise before you book. Prices, durations and availability may change without notice; the price confirmed when you book applies.

You can book through the “Book” buttons, WhatsApp, or by phone. A booking is confirmed only once we confirm it to you.

• Please give us at least 24 hours’ notice to cancel or reschedule a booking, so the time can be offered to someone else.
• Cancellations or no-shows with less than 24 hours’ notice may not be refunded, at our discretion.
• Please arrive on time; a late arrival may shorten your treatment to protect the next guest’s booking.
• If we need to change or cancel a booking, we will contact you to arrange another time or a refund of anything you have paid for that booking.

• Gift cards are valid for 12 months from the date of purchase, unless stated otherwise.
• Gift cards are not refundable or exchangeable for cash, and cannot be replaced if lost.
• Membership terms and retreat details are confirmed in writing when you join or book; those shown on this website are a general description and may be adjusted before they are confirmed.

Our treatments are for relaxation and wellbeing. They do not diagnose, treat or cure any medical condition and are not a substitute for medical advice. Please tell us before your treatment if you are pregnant, have a medical condition, allergy, injury or skin sensitivity, or are unwell, and check with your doctor first if you are unsure whether a treatment is suitable. We may adjust or decline a treatment if we believe it is not safe for you.

We ask all guests to treat our team, other guests and the premises with respect. We may end a visit, without refund, if a guest behaves in a way that is abusive or unsafe. Please look after your belongings; to the extent the law allows, we are not responsible for items lost or left behind.

The Soulé name, logo, text, photographs and design on this website belong to us or are used with permission. Please do not copy, reuse or republish them without our written permission. Some images on this website are illustrative and may not show the actual premises or team.

This website links to or uses services from others, such as WhatsApp and Google Maps. We do not control them and are not responsible for their content or how they handle your data. Our own handling of personal data is explained in our Privacy Policy.

We provide this website “as is” and do not promise it will always be available or free of errors. To the fullest extent the law allows, we are not liable for loss caused by your use of the website. Nothing in these terms limits any right you have under Malaysian law, including the Consumer Protection Act 1999, or excludes liability that cannot lawfully be excluded.

These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute about them.

We may update these terms from time to time. The date at the top shows the latest version.

IMPIANA 3C SDN. BHD., Swiss-Grand Beach Resort Kuantan, 2656–2657, Mukim Balok Beach, Beserah, 26100 Kuantan, Pahang, Malaysia. Registration no. 202301000885 (1494804-D). WhatsApp or call +6010-2943 935.